We are a family owned and operated business, and we know Customer Service! We have been working in the customer service industry for over 20 years. We appreciate really good customer service when we receive it and think our customers deserve the same. Unfortunately, there are some customer service horror stories that many of you can share about dealing with some of the “other guys”. We strive to give you the best service that we can. We will give you all the information that we have available regarding your order, inventory information, and product information.
We love what we do, and it shows! We strive to get you the most up-to-date information that we can. Sometimes items are discontinued, and we try our best to remove those items as quickly as we can. We also like to stay on top of new items and try to deliver you the best possible selections we can.
We try to make your shopping experience fun and easy. If you are not sure what you are looking for, check out some of the guides and informational pages we have created in the blog section of our website. You can also send us an email or chat with us for assistance.
Need help finding a particular item? We can help with that! Chat with us and we can try to find that item on our website. If we do not carry your particular item on our website, we can sometimes work with our partners to try and find it for you.
Have a picture of an item you are trying to match? Email that picture to us, and please include all information you know about the item (brand, diameter or drill center length, total length, finish, etc.) as well as your contact information. Let us get to work digging around for you, and we will be in touch as soon as we have some information to share.